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Threads

Threads are saved Agent conversations. Open Threads from the main navigation to browse conversations independently of Chat.

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Find a conversation

The page shows the total number of conversations and up to the most recently loaded threads. Search matches text in the conversation title and message preview. Each card can show:
  • the Agent name and avatar
  • the conversation title and latest preview
  • message count and last update time
  • a Shared badge for company conversations
  • a Presentation or Website badge for shared project threads
  • a non-idle status such as busy, interrupted, or error
Idle conversations do not display a status badge.

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Open or delete

Select a card to open the conversation in Chat. The Hub selects the Agent associated with that thread and loads its history. Use the delete button on a card to remove the conversation. Deletion is not presented as reversible, so confirm that you no longer need the thread or its workspace before deleting it.

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Terminology across locales

The navigation page is named Threads in English. Within the interface, the saved items are usually called conversations. Translated locales may use their local equivalents for both terms. In this documentation, a thread is the saved record and a conversation is the chat experience it contains. For creating, resuming, branching, or sharing a thread, see Chat.